Austin Trim

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Shipping Policy

At Austin Trim, we ensure reliable and timely shipping of all orders, including physical samples, pre-production items, and bulk production goods. By placing an order with us, you acknowledge and agree to the following shipping terms:

  1. Shipping Arrangements:
  • For physical samples required for testing, customers must notify us in advance. Upon approval, Austin Trim will arrange to dispatch the requested samples promptly.
  • Bulk production items are shipped as per the agreed timeline after final sample approval.
  1. Shipping Costs:
  • All costs related to shipping, including freight, customs duty, and taxes, are the sole responsibility of the customer. Austin Trim will provide an estimate of these charges beforehand whenever possible.
  1. Delivery Timeframe:
  • Delivery times may vary based on destination and shipping method selected. Austin Trim is not liable for delays caused by third-party couriers, customs clearance, or unforeseen circumstances.
  1. Tracking & Communication:
  • Customers will receive a tracking number upon shipment. Regular updates on the shipment status can be accessed via the provided tracking link.
  1. Claims for Damaged Goods:
  • Claims for damaged or lost items must be reported to Austin Trim within 5 business days of receiving the shipment.
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