Austin Trim

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Return Policy

Austin Trim aims to ensure customer satisfaction. Please review our return policy to understand your rights and responsibilities regarding orders:

  1. Sample Orders:
  • If a pre-production sample is canceled within 90 days, setup charges will apply based on the size of the sample as outlined in our Terms & Conditions.
  1. Final Goods:
  • Claims regarding defective or incorrect goods must be reported within 5 business days of delivery. After this period, no claims will be entertained.
  1. Replacement Process:
  • For incorrect sample approvals, responsibility is shared equally (50/50). A credit note for 50% of the shipment value will be issued, and any replacement order will be charged at full value.
  1. Return Eligibility:
  • Returns are only accepted for defective or incorrect goods. Items approved during the sample stage and manufactured as per the approved design are not eligible for returns or refunds.
  1. Shipping Costs for Returns:
  • All costs related to returning items, including shipping, freight, and duties, must be borne by the customer.
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